RedHat looking for Technical Support Engineering Intern

Eligibility : BSc(CS, IT), BCA, MCA, BE/B.Tech(CSE, IT)

Location : Pune

Job Category : IT/Software, Internship

Last Date : 19 Apr 2014

Job Type : Full Time

Hiring Process : Written-test, Face to Face Interview

RedHat - Job Details

Eligibility :

    Students from 2013 B.E/ B.Tech/ B.Sc - (CS/ IT)/ BCA/ MCA/ MCM candidates having 60% marks in their final year

Job Description :

    Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
    Gather information for each bug and provide analysis to fully understand the issue
    Propose and discuss fixes or workarounds and provide advice to educate customers
    Collaborate with engineering, product management, and support management teams to prioritize customer requests
    Incorporate your findings to Red Hat's knowledge base
    Support Red Hat's global customers on technical issues through phone, chat, or remote access tools

Job summary:

The Red Hat Global Support Services team is seeking a Technical Support Engineering Intern to join us in Pune, India. The Global Support Services team focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize up-time and reduce IT costs. In this internship, you'll have the opportunity to work with leading open source developers to create new solutions and customer offerings. You will also receive on-the-job training, including an introduction to Red Hat products like Red Hat Enterprise Linux (RHEL) and related technologies including virtualization, storage, clustering, cloud, and satellite, as well as soft skill training and troubleshooting.

This position has the potential to convert to a full-time role as an Associate Technical Support Engineer at the end of the internship period.

Skills Required :

    Basic understanding of Linux, UNIX, and open source
    Red Hat Certified Engineer is preferred
    Familiarity with C language and development tools like GCC
    Knowledge of networking and UNIX-like services and concepts
    Good analytical and reasoning skills
    Excellent English communication skills, both written and verbal
    Self-motivated and comfortable working within a team
    Ability to communicate and present ideas in a user-friendly way
    Willingness to work in shifts and handle phone calls and live chat sessions
    Candidates who have completed a college project using Linux or currently contributing to open source projects are preferred


Apply here




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5 India Fresher Jobs: RedHat looking for Technical Support Engineering Intern Eligibility : BSc(CS, IT), BCA, MCA, BE/B.Tech(CSE, IT) Location : Pune Job Category : IT/Software, Internship Last Date : 19 Apr 2014 ...

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